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Online Shop Terms of Trade

(not including membership - please see below for membership terms of trade)

Payments

Payment terms are strictly 7 days.

Accepted forms of payment at our online shop are the major credit cards (MasterCard & VISA). If you wish to use alternative payment methods, please select place order and receive invoice at point of check out. An invoice will be sent to you via email that you can pay with an accepted form of payment (listed below)

Australian Customers - Accepted forms of payment include:

• Bank cheque
• Money order
• Direct deposit - Our bank details will be displayed on your invoice/receipt at time of purchase.
• Cheque - drawn in Australian dollars and subject to bank clearance.
• Credit card - We accept MasterCard & VISA as on line and offline payment.  If you have asked to be invoiced and wish to pay your invoice by Credit Card, please contact us at time of payment on +61 3 9727 2744.

International customers - Accepted forms of payment include:

• Credit card - We accept MasterCard & VISA as on line and offline payment.  If you have asked to be invoiced and wish to pay your invoice by Credit Card, please contact us at time of payment on +61 3 9727 2744.
• Direct deposit - Our bank details will be displayed on your invoice/receipt at time of purchase.

Delivery

All deliveries are sent via Australia Post. Please allow 7 - 14 days for delivery if you are ordering within Australia; or 14 - 28 days for orders outside Australia. Express post is subject to Australia Post conditions.

For International deliveries please note that your packages may be subject to the custom fees and import duties of the country to which you have your order shipped. We have no control over these charges and cannot predict what they may be as these charges change according to each country's custom regulation. You should contact your local custom department for further information.

Good's & Services Tax - GST - online shop only

GST-Australian Customers

All prices displayed on the Dementia Care Australia shop, are GST inclusive. GST is applicable to all purchases and shipping made within Australia at the rate of 10%.

GST-International customers

International customers do not pay GST on goods purchased.  The final price will be adjusted during the checkout process to reflect the sale price less the 10% GST charge. However taxes are included on international shipping and these customers will see this amount displayed as tax total on their invoice/receipt. International customers should pay the full amount stated as the Total.

Customer Contract

When ordering from Dementia Care Australia, it is assumed that you have read and agreed to these trading terms.

Claims

Any claims relating to missing, damaged or incorrectly supplied goods must be submitted to Dementia Care Australia within seven days of receipt of goods for exchange or refund. Dementia Care Australia reserves the right to repair, replace or re-supply equivalent goods at its discretion. Dementia Care Australia is not liable for any loss suffered should goods ordered become unfit for a particular purpose after leaving its control.

Return of Goods

Please choose your purchase carefully. If you are not completely satisfied with any resource you have purchased, we will refund the full purchase price on the following conditions. No goods can be accepted for return unless a prior arrangement has been made in consultation with our staff. All goods must be returned within seven days of purchase and must be accompanied by the purchase receipt before a refund will be issued. Goods must be unused and in a saleable condition. No refund or payment will be given for postage or freight.

Membership Terms of Trade

(not including online shop - please see above for online shop terms of trade)

Accepted forms of payment at our online shop are the major credit cards (MasterCard & VISA). If you wish to use alternative payment methods, please select place order and receive invoice. An invoice will be sent to you via email that you can pay with an accepted form of payment (listed below)

Payment Terms

Payment terms are strictly 7 day.

Australian Customers - Accepted forms of payment include:

• Bank cheque
• Money order
• Direct deposit - Our bank details will be displayed on your invoice/receipt at time of purchase
• Cheque - drawn in Australian dollars and subject to bank clearance.
• Credit card - We accept MasterCard & VISA as on line and offline payment. If you have asked to be invoiced and wish to pay your invoice by Credit Card, please contact us at time of payment on +61 3 9727 2744.

International customers - Accepted forms of payment include:

• Credit card - We accept MasterCard & VISA as on line and offline payment. If you have asked to be invoiced and wish to pay your invoice by Credit Card, please contact us at time of payment on +61 3 9727 2744.
• Direct deposit - Our bank details will be displayed on your invoice receipt at time of purchase. 

Good's & Services Tax - GST - membership only

Australian Customers

All prices displayed are GST inclusive. GST is applicable to all purchases and shipping made within Australia at the rate of 10%.

International customers

Our International Membership fees do not include GST.  Please pay the ‘Total' amount of your invoice. 

Membership Activation

Please note your membership will become active when we receive payment. You will receive an email notification at this point. If you have not received your notification, please email us on This e-mail address is being protected from spam bots, you need JavaScript enabled to view it after checking your junk email folder.